Refund policy

1. When Refunds Are Available

Printsygift may issue a refund under the following circumstances:

  • An eligible return has been approved in accordance with our Return Policy.

  • The item received is defective, damaged, misprinted, or incorrect due to a manufacturing, printing, or fulfillment error.

  • An order cancellation request is submitted before production begins and is approved by our team.

Each case is reviewed individually to ensure a fair and appropriate resolution.

2. Non-Refundable Items & Charges

Refunds are generally not available for:

  • Personalized, custom-made, or print-on-demand products without a verified defect or fulfillment error.

  • Gift cards or store credit purchases.

  • Original shipping fees after an order has been shipped, including expedited or express shipping upgrades.

  • Customs duties, import taxes, brokerage fees, or other charges imposed by third-party carriers or government authorities.

  • Orders delivered to an incorrect or incomplete address provided by the customer when carrier records confirm successful delivery.

Nothing in this policy is intended to limit or exclude any statutory consumer rights that may apply under local law.

3. Refund Processing

Once a return is received and inspected, or an issue has been verified by our support team, approved refunds will be processed within 5 business days.

Refunds will be issued to the original payment method whenever possible. If the original payment method is unavailable, we may offer store credit or an alternative refund solution.

Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.

4. Partial Refunds

In certain situations, Printsygift may issue a partial refund, including but not limited to:

  • Returned items showing signs of use, wear, or damage not caused by us.

  • Returns with missing components, accessories, or packaging.

  • Situations where only part of an order is eligible for refund.

If a partial refund applies, we will notify you before processing the refund.

5. Late or Missing Refunds

If you have received confirmation that your refund was processed but do not see the funds in your account:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Allow additional processing time, as financial institutions may take several business days to post refunds.

If the refund is still not visible after 15 business days, please contact us at support@printsygift.com and provide your order number for assistance.

6. Disputes & Chargebacks

We encourage customers to contact our support team before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through direct communication, helping avoid unnecessary delays and additional processing procedures.

For assistance, please contact:

support@printsygift.com

7. Contact Information

Printsygift Customer Support

Email: support@printsygift.com

Registered Office US: 1500 N GRANT ST, STE N, DENVER Colorado 80203, United States

Support Hours:
Monday – Friday
08:00 AM – 06:00 PM

Printsygift is committed to providing fair, transparent, and customer-focused support for every order.